---
title: "Chick-fil-A’s CEO Is Betting Against 1 Major Drive-Through Trend. An Expert Says It Could Pay Off"
description: "The leader of the family-owned chain says that one key aspect of the process won’t change. An expert says it could help retain customers."
author: "Amaya Nichole"
section: business
published: 2026-10-22T13:30:21.067053+00:00
canonical: https://valorandventures.media/article/809635a8-60b3-405c-a8c1-596cb88a4c05
publisher: "Valor & Ventures Media"
source: "Inc."
source_url: https://www.inc.com/amaya-nichole/chick-fil-a-ceo-betting-against-1-major-drive-through-trend/91414525
access: free
---

# Chick-fil-A’s CEO Is Betting Against 1 Major Drive-Through Trend. An Expert Says It Could Pay Off

*The leader of the family-owned chain says that one key aspect of the process won’t change. An expert says it could help retain customers.*

## Article

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Amaya Nichole · Inc.

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Originally published by Inc.: https://www.inc.com/amaya-nichole/chick-fil-a-ceo-betting-against-1-major-drive-through-trend/91414525